Delivery
Here’s how we get your gear to you, simple and straightforward:
Shipping Costs
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Free Shipping to QLD, NSW, and Victoria.
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All other states: Shipping charge is calculated at checkout.
Dispatch Times
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Except for pre-orders and for some oversized items, we aim to dispatch and ship all orders within 48 hours of purchase.
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You will receive notification with tracking details at this point.
Standard Shipping
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For most items, we use Aramex or Australia Post.
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Please provide a physical street address (not a PO Box)—Aramex won’t deliver to PO Boxes, and Australia Post has strict size limits.
Oversized Items (e.g., Roof Racks, Electric Side Steps)
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We ship these items weekly, on Wednesdays and Thursdays.
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In some rural areas, oversized items may not always be direct and in some cases may be sent to a local depot. If this is you, you will be notified by the courier and you’ll need to arrange pickup or on-delivery from there - third-party couriers call the shots here, and we won’t know until after dispatch.
Standard Freight Estimates
Qld Metro - Up to 2 Business Days
Qld Regional - Up to 7 Days
Interstate Metro - 2- 5 Business Days
Interstate Regional - 7+ Business Days
Western Australia and Northern Territory - 10-14 days
Tasmania - 7-10 days
Delivery estimates may be subject to change: once item is dispatched, it is in the control of the courier.
Things to Remember
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We cannot make changes to your order after it has been shipped. If you request a refund in this instance, return shipping costs will be deducted.
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When placing an order please review and ensure that you have entered the correct address (street address) and contact details. We are not responsible for non-delivery due to errors in the address provided.
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Epic Offroad is not responsible for items once they are dispatched and with the courier. Delivery delays and/or damage inflicted during transit are out of our control. You will need to contact the relevant courier with delivery related enquiries.
Once your order is on its way, we’ll send you tracking details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
Questions? Hit us up at admin@epicoffroad.com.au.
Cheers!